To Our Valued Customers:

With the Coronavirus pandemic continuing to evolve, we would like to assure you that we remain fully operational and committed to the safety of our employees, customers, and our communities.

At Metro Bobcat Inc., we are taking important steps to 1). aim to protect the health and well-being of our customers and their families, our employees and their families, and our communities for which we are all involved while 2). ensuring the continuity of our business operations and your business operations to the best of our ability given the circumstances.

We intend to be open during our normal Monday – Friday business hours.  In order to continue to do so, we ask for the cooperation of all employees and customers that enter our facilities.

Please refrain from visiting if you have any symptoms or feelings of sickness in the past several days, or if you have spent time with any individual(s) who are sick.  Please practice good hygiene which includes regular and routine use of hand sanitizer, washing hands for 20+ seconds at a time with warm and soapy water, and covering nose and mouth when sneezing or coughing.  We wish to limit physical contact so please follow the CDC guideline of distancing yourself 6 feet from others.

Although this commitment will significantly impact the way we operate during this time, we are making the following operational changes:

SALES:   Our sales team continues to be on-hand to support our valued customers; however, we kindly ask our customers to contact our sales team by phone versus visiting the office.  We have restricted the sales team from visiting customers face-to-face unless it is essential.  Should our sales team call upon you, we will ensure that they keep an acceptable social distance, adopting suitable safety precautions for your safety and theirs.

PARTS:  We have excellent stock levels and we are well positioned to continue fulfilling parts orders.  To limit physical contact, we request that you telephone-in parts orders.  When picking up parts orders, we request that you call the store, and parts will be brought outside to your vehicle.  Of course, ship-direct delivery options remain available to all customers.  The showroom is open, so if you need to come inside, please follow the CDC guideline of distancing yourself 6 feet from others.

SERVICE:  Our service team will continue to provide service and support to your operation.  Our service area is restricted to Metro employees only.  If you are dropping-off a machine for service or picking one up, we request that you call the store and a representative will meet you outside for the transaction.

ROAD SERVICE: We will continue road service, but we insist your cooperation with maintaining 6 feet social distancing while our technicians are on-site.

RENTAL:  Our rental team will continue to provide rental equipment, along with delivery to our customers.  To limit physical contact, we request that you make your rental requests by phone.  When picking-up or dropping-off rental equipment, please call the store and a representative will meet you outside to complete rental transaction.  The showroom is open, so, if you need to come inside, please follow the CDC guideline of distancing yourself 6 feet from others.

We pray that you and your families stay healthy, this is the most important thing.  If you have any particular concerns, please don’t hesitate to contact us.

Sincerely,

David Phebus, General Manager

Metro Bobcat, Inc.